How Tokay Generated 2502 Email Signups Using Maître [Case Study]

Building an email list takes FOREVER. People would rather sell their soul than give you their email address (or at least it seems like it).

But today you’re going to a hear a success story:

How TOKAY Ultimate got 2502 email sign-ups in a couple of weeks. And achieved a 65% referral rate by using our tool and leveraging referrals as a growth channel. All with zero paid acquisition!!

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And what’s even better is this email list helped them reach 130% of their Kickstarter  goal. Kudos to them!

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TOKAY Ultimate — a brand new company with zero customers and zero friends in high places, somehow convinced thousands of people to hand over their email addresses.

All it took was some smart thinking and the use Maître to rocket their email list by 2500… in just 4 weeks.

Read on to learn how.

0-2502 emails for a new business?

O & 65% referral rate.

It’s possible.

Back in August 2015, TOKAY Ultimate Frisbee shoes were a brand new prototype product:

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The TOKAY team had just launched their website and no one knew anything about the special shoes designed just for their sport — ultimate frisbee.

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Meet Robin, the founder of TOKAY:

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They hadn’t even launched their Kickstarter campaign yet to jump start production, but Robin knew he needed to start creating buzz and building his list in advance to succeed.

Hearing of how successful the waiting lists of companies such as Inbox and Mondo. Robin knew he needed this in his life.

Most importantly, like most early stage products he needed to do it with basically zero budget.

He decided to host a waiting list giveaway to encourage email signups. Offer up your email address and enter to win a pair of TOKAY Ultimate Frisbee shoes.

But Robin had a problem:

TOKAY was brand new. TOKAY had just set up their social profiles recently, and didn’t have a lot of followers yet.

A giveaway to their current audience would attract what? A few mates…perhaps?

So what could they do to get thousands of email signups when no one knew who they were?

The solution: A simple to install Viral Waiting List

Robin came across our tool — Maître Viral Waiting List— to solve his problem.

Maître is a viral weapon — something that makes people want to sign up and share the contest with all their friends.

Our tool helps businesses make their contest, product, or event go viral using powerful psychological triggers — scarcity, curiosity and anticipation of reward.

Install it on your site, and incentivize your subscribers.

Here’s how it works:

  • A site visitors signs up on your website and enters for their chance to win.
  • Maître App gives entrants the option to refer their friends. The more they refer, the further up in the queue they get.
  • The top referrer wins the prize.

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So instead of offering your subscribers a random chance to win, you give them an opportunity to compete for the top spot, and refer even more people in the process:

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By gamifying your social contest you can guarantee more subscribers, even if you’re not well known around the web.

2502 email signups in 3 weeks

Robin jumped on the opportunity and installed Maître on his site. He figured the referrals would get him a few extra signups.

TOKAY launched the contest

He didn’t expect what happened next:

Robin set up a landing page on their website explaining the giveaway on September 13th.

Subscribe and share as much as you can over the next 4 weeks to increase your chances of winning a pair of Ultimate Frisbee shoes:

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TRAFFIC: They promoted the contest on social media

TOKAY didn’t have a huge social following at this point, but it didn’t matter. They promoted the contest on Facebook, Instagram, and Twitter:

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They posted updates about the contest all month long, and most of their direct traffic (non-referral traffic) came from social media.

But check this out:

Their first 500 subscribers came in 24 hours. That’s viral marketing at work!

ENGAGEMENT: They promoted the contest through email

TOKAY had already built a modest list of email subscribers, so Robin promoted the contest to them as well:

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As their subscribers quickly grew during the first few weeks of the contest, TOKAY promoted to them with follow-up reminders. Robin offered tips and encouragement to get to the top of the contest list:

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They announced the winner

The contest ended on October 13th, so they announced the winners. In their email campaign and on their blog they profiled 5 winners — people who drove the most referrals for the contest:

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No followers? No budget? Use viral as a growth channel.

Robin created a contest and installed Maître to encourage contestants to share. He never expected the contest to really go viral.

With the help of social sharing and a few targeted emails — TOKAY managed to get 2500 new subscribers in a few weeks.

The key to success was the referral system. TOKAY had a tiny email list and brand new social accounts.

So how did they drive traffic to their page?

By friends sharing the contest with others.

The cost?

Robin couldn’t even say how much they spent to acquire 2500 new subscribers. TOKAY had to offer up 5 pairs of free shoes, but that’s about it.

By using Maître and investing their time promoting the campaign, TOKAY managed to build their list by simply giving away their product.

But that’s not all…

The benefits didn’t stop there. In November TOKAY launched their Kickstarter campaign to jumpstart shoe production.

They’ve been promoting it on social media and to their impressive email list — built from their viral contest.

As of this writing, they have now achieved 130% of their funding target!

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By creating a viral giveaway of ultimate frisbee shoes, Robin built a valuable, relevant list that he can continue to market to for future projects as well.

Key takeaways: What TOKAY’s story teaches us about list building

TOKAY’s case is just one of many success stories with viral content marketing. Here are a few lessons that Robin learned from the experience:

  • The value of jumpstarting email signups

A lot of businesses wait until after product launch to start building their email lists. But there are a lot of benefits to growing your email list early.

Instead of just driving sales, you can test out your market. How do people react to your business and product?

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At the same time, having a healthy list early on can help you jumpstart other projects,  like a Kickstarter campaign. For projects like this, early momentum is key.

Marketing to 2500 new subscribers possibly made all the difference for TOKAY on Kickstarter.

  • People need a reason to share

A traditional giveaway contest achieves one goal — getting people to sign up. If you want to actually broaden your brand reach in the process, you need to give people a reason to share.

The more people enter a random-draw contest, the lower your chance of winning. So instead of sharing the contest far and wide, most people will say nothing.

With TOKAY’s contest, people were able to increase their chances of winning the more they shared. It was a big incentive that paid off.

  • Take advantage of psychological triggers

Robin was set up for success by gamifying his contest. But he decided to get the most out of psychological triggers to amplify the effect.

Robin sent out emails and social posts reminding his audience that time was running out:

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By creating a sense of urgency, Robin encouraged more referrals from existing entrants, growing his list even more in the process.

  • Prize Market Fit

When we asked Robin if he had any advice on list building from his experience, he said “Have the right reward is important, something logical, not ambiguous. Know the base you address. It was easy for me (ultimate players), but can be harder in other cases…”

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And he’s right.

If you use the referral system to make your contest viral, some entrants will invite anyone and everyone to get to the top of the list. By picking a giveaway that specifically matches the interests of your target audience, you can build a clean list of qualified leads you can market to later.

If Robin had made his giveaway too ambiguous (e.g. two tickets to Disney World), he would have gotten a lot of signups from people who want to go to Disney World, but don’t care about Ultimate Frisbee.

  • Any business can succeed at viral contest marketing

Any business can give away their products in hopes of encouraging signups. But if you’ve just launched a business and don’t have a large existing audience, finding ROI isn’t as easy.

But psychology is a very powerful thing. By gamifying your contest — encouraging contestants to take action and spread the word to win — you can achieve serious viral growth, no matter your business size.

And if you use a tool like Maître, you don’t need any technical skills to make it happen.

Has your business succeeded with a viral marketing campaign? Tell us how in the comments:

Kieran

Head of Growth @ Maître | Skibum @ heart | Growth-obsessed by Nature.

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